Client Service Officer – Civil Law (Darwin)

Client Service Officer – Civil Law (Darwin)

Salary: PSO 3.1 ($72,957) – PSO 3.2 ($75,703) depending on experience

FTE: Fulltime

Location: Darwin

Commencement: ASAP

Positions: 1

Reports to: Practice Manager, Deputy Managing Lawyer

Applications Close: 13th August 2024

 

Position Overview:

NAAJA’s civil law practice is an extremely busy and diverse one, with practice areas including police accountability, child protection, adult guardianship, consumer, discrimination, tenancy, social security and victims of crime assistance claims.

 The work requires high levels of motivation, energy and a commitment to professional excellence.

Aboriginal and Torres Strait Islander people are encouraged to apply.

DUTIES

  1. Organise remote civil clinics including arranging travel and accommodation, sending out promotional materials and advertising clinic.
  2. Attending remote clinics with solicitors and stay overnight for up to 4 nights; assisting with remote civil clinics, recording client statistics, locating clients and meeting with other service providers.
  3. Develop culturally appropriate promotion materials to increase awareness of the services provided by the Civil Law Section to urban and remote clients.
  4. Using the Client Management System (CMS) conduct accurate conflict checks and notify solicitors and/or support staff accordingly.
  5. Use the NAAJA software (CMS and M Files) to accurately record client data.
  6. Organise prison advice clinics by making bookings, undertaking conflict checks prior to clinic, referring clients to other agencies where appropriate, writing up advice sheets and attending prison advice clinics when requested.
  7. Conduct field enquiries on behalf of the Civil Law Section as directed by solicitors and support staff.
  8. Liaise with service providers in communities to increase awareness of the work of NAAJA’s Civil Section.
  9. Answer Civil Law Section enquiries, obtain clear and comprehensive initial instructions from clients by interview over the phone, in person or in custody. Make clinic bookings or refer to more appropriate agencies as required.
  10. Ensure advice sheets are accurate, follow-up work is completed, and the advice sheets are signed and entered into the CMS in a timely manner.
  11. Assist with Community Legal Education as required.
  12. Undertake Court rounds and daily file resubmits as required.
  13. Maintain the integrity of the information partition between the Civil and Criminal Law Sections.
  14. Any other duties as required.

 

How to Apply:

Applicants for this position must address the selection criteria in their written application, which should be sent to Recruitment@naaja.org.au

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Applications must be submitted by Tuesday 13th August 2024

 

Duties and selection criteria can be found here: 20240813 DRW Client Service Officer Civil FT DS

or visit NAAJA’s Careers page to view all current postings: https://www.naaja.org.au/get-involved/careers/