Admin Assistant & Senior Admin Assistant – Criminal (Darwin)

Multiple Positions Available

About NAAJA:
The North Australian Aboriginal Justice Agency Ltd (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people in the Northern Territory. We have offices in Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs. We are recognised as a leading legal service and have received national and local human rights and crime prevention awards for our work.

• Flexible working arrangements
• Salary Packaging options
• Leave Entitlements

Position Overview:
The criminal law practice consists of criminal solicitors working in the areas of youth summary, indictable and appellate crime. Our administrative and client service team play a vital role in ensuring that we provide a high quality, accessible and efficient service to our clients. The work requires high levels of motivation, energy, and a commitment to professional excellence. On the job training and support are provided.

Duties:
1. Engage with clients primarily over telephone to obtain clear and accurate client information, provide legal information, assist communication between lawyers and clients, and refer clients to other services where appropriate.
2. Access, create, and maintain accurate client data physically and electronically through NAAJA’s client management system (CMS).
3. Follow directions from lawyers to assist legal processes by arranging third party services for clients, such as transport, accommodation, and assessments.
4. Prepare court lists and organise client files for our duty lawyer or bush court services.
5. Assist with general administrative duties for the criminal team.
6. Other duties as directed by the Administrative Practice Manager or the Managing Criminal Solicitor
Senior Duties in addition to the above:
7. Assist the Administration Practice Manager with general supervision, attendance, and professional standards.
8. Train and guide new criminal admin staff in office procedures and duties and be available for all staff to clarify any work practices.
9. In conjunction with the Administration Practice Manager allocating tasks when there are absentees or workflow issues to maintain service standards for the team.

Selection Criteria:
1. An understanding of the role and function of NAAJA, a general knowledge of the legal process, and an ability to communicate sensitively and effectively with Aboriginal peoples is highly desirable.
2. Experience in a fast-paced office environment is desirable. Including experience with phone systems, Microsoft Office Suite (Word, Excel, Outlook), data entry, email, and file keeping
3. Punctual, dedicated, and enthusiastic individuals who have an ability to work under supervision and meet deadlines as part of a team.
4. Confident and capable communication skills, including both spoken (on phone and in person) and written.
5. Demonstrated initiative and an ability to provide a high level of client service.
6. Ability to obtain a “Working with Children Clearance” (Ochre Card) upon commencement.
7. Satisfactory criminal history check and no history of disqualification from employment by a legal practice.
Senior Criteria in addition to the above:
8. Demonstrated experience supervising a team.
9. Any experience in coaching or training is desirable.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to Apply:
Applicants for this position must address the selection criteria in their written application, which should be sent to Recruitment@naaja.org.au

For details on the duties and selection criteria, please refer to Admin Assistant_Senior Admin Assistant (Darwin) Crime Section

Here’s ‘Why working for NAAJA Makes good sense’: https://www.naaja.org.au/wp-content/uploads/2024/08/Why-working-for-NAAJA-makes-good-sense.pdf

Applications close on Friday 4th October 2024.