Receptionist – Casual (Katherine)

Applications close Tuesday 16 July 2024

 

SALARY:               $58,389 – $68,181 (Grade Level – PSO 1.1 -PSO 2.2) depending on experience

LOCATION:         Katherine

FTE                         Casual

POSITIONS:        1

STARTING:          ASAP Start 

REPORTS TO:     Regional Manager Katherine

 

OBJECTIVES OF THE POSITION

The Receptionist is usually the first point of contact for callers.  NAAJA requires a person with excellent telephone and interpersonal skills, as well as understanding and patience to deal with a wide range of people.  The reception area is extremely busy in peak times, and other times the position requires a self-motivated person who will make the best use of their time by performing administrative tasks.

The work requires high levels of motivation, energy and a commitment to professional excellence.

Aboriginal and Torres Strait Islander people are encouraged to apply.

KEY RESPONSIBILITIES

The Receptionist will be responsible for operating the switchboard and dealing with callers in an effective and efficient manner, transferring callers to the appropriate person within NAAJA, or referring to other appropriate agencies.

DUTIES

Responsible for providing a sensitive cultural link between clients and solicitors of NAAJA as well as administration and other office duties as required.  The Receptionist’s duties will include, but not be limited to, the following:

  1. Punctual and reliable attendance to commence duties at 8.00am.
  2. Answer all incoming telephone calls in a timely manner and obtain adequate information to redirect calls to the appropriate person within NAAJA.
  3. Screen all calls before redirecting and take clear and accurate messages when required, to refer to the appropriate person via email.
  4. Provide callers with helpful and courteous referrals to the appropriate external agencies when required.
  5. Ensure a high level of confidentiality is maintained at all times.
  6. Record incoming correspondence/ mail & faxes and refer to relevant staff member
  7. Perform data entry and minimal typing as directed.
  8. Mail – Incoming & Outgoing. Collect, record and process.
  9. Maintain electronic mail register for the Administration section
  10. Operate manual and electronic information systems.
  11. Conduct mail rounds daily at 10.30am & 2.00pm and ensure that the reception is relieved by an appropriate staff member for these rounds.
  12. Update and distribute staff contact numbers.
  13. Allocate pigeonholes to new staff members and make name tags for attendance board.
  14. Photocopying, binding and faxing.
  15. Ensure that the reception area is kept clean and tidy at all times (as it is the first point of contact with the public).
  16. Other duties as directed.

 

How to Apply:

Applicants for this position must address the selection criteria in their written application, which should be sent to Recruitment@naaja.org.au

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Applications close Tuesday 16 July 2024

A Duty statement & selection criteria is attached, or visit NAAJA’s Career page at https://www.naaja.org.au/get-involved/careers/